IT Support

MSL IT Support is here to provide technical resources, services, and support to help everyone in the MSL work smarter, faster, and safer. From helping professors collaborate on research, to helping people get the software they need to work, to helping protect your crucial work related data, we are part of the information technology backbone that supports the university.

To learn about how we can help you, please check out our services and the rest of the site.

Location

Our office is located in room 227 in the second floor office block. 

Hours of Operation

Operating hours are between 8:30am to 4:30pm, Monday to Friday.

Staff

Stephen MacDonald - IT Manager [MSL/NCE/CHiBi]
Vince Tingey - IT Systems Coordinator [MSL/NCE/CHiBi]
Hugh Brown - Systems Manager [CHiBi Only] - Tel: 604-562-1490

Contact

• Phone: 604-822-8895
• Fax: 604-822-2114
• Email: msl-itsupport@msl.ubc.ca
• Online Form: Submit a problem ticket

Responsible Use of Information Technology

Accessing all UBC networks and information systems require agreement to UBC Policies #104 and #106 prior to access. Please ensure that you have reviewed these policies to understand your rights, limitations, and liabilities. These policies and more can be found on the UBC IT Security Policies website.

Get Help With

•   Audio / Visual Systems

•   Network Access (Wireless and Wired)

•   Printing

•   Email

•   Backup and File Services

•   Computer Purchasing and Repair

•   Software Purchasing and Recomendations

•   E-Waste and Recyclables

•   Current Projects