UBC IT Bulletins
All websites managed by Web Services will be migrated to a new hosting platform between May 07 and Jun 15. Disruption to site availability should be minimal during this period.
UBC Wireless Network Maintenance – Authentication Certificate Replacement May 9, 2018 01:00 PT to 02:00 PT
The wireless team will be replacing the secure wireless authentication certificate on May 9, 2018 01:00 PT to 02:00 PT. During this time users may not be able to authenticate to secure wireless networks including ubcsecure, eduroam, ubcprivate and ubcoprivate. This change affects all UBC campuses and distributed learning sites where UBC secure wireless networks are available.
After the change window, users with compatible devices who have pre-emptively executed the AutoConnect wireless setup tool since the first announcement on April 6, 2018 will not be affected. As well, Windows devices managed by Desktop Services SCCM will not be affected. Users without a AutoConnect compatible device or devices that do not support parallel root CA certificates may not be able to connect to the ubcsecure, eduroam, ubcprivate or ubcoprivate wireless networks after this change is completed. These users should either run AutoConnect or manually reconfigure their wireless device to use the DigiCert Global Root CA certificate after this change window .
Please visit the following URL for more information; https://it.ubc.ca/services/stay-connected-ubc-wireless
The EduCloud Server backup infrastructure will undergo maintenance on Thursday, May 10th, from 10:00 – 18:00 PT. During this window, we will not be able to fulfill restore requests for virtual machines hosted in EduCloud Server.
The CWL Authentication service (https://authentication.ubc.ca) will be under maintenance. No user impact anticipated.
The UBC ELDAP Service will be undergoing system maintenance on May 19, 2018, from 09:00 to 19:00 PT. No service outage is anticipated.
UBC IT will be performing maintenance on its core router network on Saturday, May 19 from 06:00 – 09:00 PT. Between 06:00 – 09:00 PT, we expect intermittent outage for a number of services and building networks. Between 08:00-08:30, there will be a full outage that will last for 15 minutes.
Below is a list of impacted services:
- All dialing from VoIP to TDM
- Some UBC VoIP Phones
- Building Operations and Energy & Water Services
- Campus Security and Access Services
- Centre for Teaching, Learning, and Technology/ Learning Technology Hub Services:
o UBC CMS
o UBC Blogs
o UBC Wiki
o Course Spaces
o Learning Record Score
o On Task
If you have any questions or concerns, please contact the IT Service Centre at www.it.ubc.ca/helpdesk.
UBC IT will be conducting DNS server maintenance on May 10, 2018 between 12:00PM and 1:00PM. No service impact is expected.
Our service provider will be performing maintenance affecting the UBC Hospital phone service between May 2018 22:00 to May 16, 2018 02:00 PT. No impact is anticipated as a result of this change.
Please be advised that the UBC Integrated Library System is being upgraded from Sunday May 13th 6:00 pm to Friday May 18 at 5:00 pm.
During this time, users will not be able to login to their My Library accounts, which means that renewals, recalls, Automated Storage Retrieval System and online fines payment will not be available.
The online catalogue is available for searching, but there will be no refresh of information on Library holdings. Users will still be able to borrow items at circulation counters.
For further information, please go to http://www.library.ubc.ca/ or phone Library Circulation – UBCV – 604-822-2406 or UBCO – 250- 807-9107
The Staff and Faculty Pension database will undergo a scheduled upgrade on Friday May 11, 2018 17:00 – 20:00 PT. During this period, the myPension site at https://my.pensions.ubc.ca will be unavailable.
Grad Studies Admission System and Sauder Executive Registration System maintenance May 11, 2018 18:00 PT – May 12, 2018 23:59 PT
The SITS eVision (Grad Studies Admission System and Sauder Executive Registration System) will undergo an upgrade from version 9.3.0 to 9.5.0
The outage date and time is from Friday May 11, 2018 18:00 PT – Saturday May 12, 2018 23:59 PT
During this time period, SITS eVision (Grad Studies Admission System and Sauder Executive Registration System) will not be available for use.
Please contact SIS Support (firstname.lastname@example.org) if you have any questions or concerns.
Maintenance will be performed on the Workspace file sharing service between May 14, 2018 09:00 – May 18, 2018 16:00 PT. No user impact is expected.
Workspace service will be undergoing maintenance during the above mentioned window. Please note that you will not be able to access the Workspace web portal, share files/folders or synchronize files via the desktop clients during this time.
The UBC Robson Square phone service will be undergoing maintenance for up to 5 minutes on May 24th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.
During the above maintenance window, a number of UBC Enterprise services will experience an outage. Users will not be able to create or modify CWL accounts during this period. CWL authentication will not be affected.
Unaffected Services – CWL authentication services
– CAS, Shibboleth, CWL Authentication Service web authentication (no account updates).
– EAD, OpenLDAP, ELDAP authentications (no account updates).
– CWL UI, Account Management, Grouper will be offline.
– No CWL password changes.
– All CWL account creation and updates will not be available.
– AccessUBC will not provision accounts, or entitlements, from HR or Guest repositories.
– Account creation, managements, password updates will not be available.
– VPN, Wireless role management will not be available.
– CWL Authentication Service read APIs will not be available.
– “Student and Alumni Email Service” (aka. Alumni email forwarding) application will not be available.
– Student Account Replication to EAD
The RADIUS authentication service (for wireless and VPN) will undergo maintenance on June 02, 2016, from 09:00 to 13:00 PT. This is in preparation for future multi-factor authentication capabilities.
No impact to users is expected
UBC Border firewall maintenance Saturday, June 09, 2018 16:00 – 20:00 PT. No User impact anticipated.
Power has been restored to the UBC Hospital area.
There is a scheduled power outage in Walter Gage today, and correspondingly ResNet and wireless connections in the area will be affected.
The UBC Collaboration Suite (Skype for Business) service will be undergoing scheduled maintenance between May 4, 2018 at 8:00pm and May 6, 2018 at 10:00am. Users may experience temporary service interruptions during this maintenance period.