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Updated: 17 min 22 sec ago

PCI Infrastructure Maintenance March 13 08:00 – March 23 16:00 PT

March 17, 2018 - 11:00pm

Maintenance on the PCI Infrastructure will be performed during the weeks of March 11 and 16th.

No service impact is expected.

RESOLVED: FASmail Webmail (UBCV and UBCO) and Student & Alumni Webmail Login Page Issues March 17, 2018 11:00PT – 14:40PT

March 17, 2018 - 2:45pm

Technicians have resolved the incorrect login pages for the following sites:

Please note that functionality was not impacted.

FASmail Webmail (UBCV and UBCO) and Student & Alumni Webmail Login Page Issues March 17, 2018 11:00 PT

March 17, 2018 - 12:34pm

Please note that the following Webmail login pages are experiencing issues:



These site are currently displaying a broken version of the login page due to patching the environment. The team is aware of the issue and is working to correct it as soon as possible.


Please note that this issue does not affect access to the webmail interface. It will only impact how it looks.

Earth Sciences Building Upgrade Mar 17, 2018 08:00 – 14:30 PT

March 17, 2018 - 7:02am

Network maintenance is being performed on the Earth Sciences Building Network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on Saturday Mar 17th between 08:00-14:30 PT, all Wired and Wireless network services will be unavailable and/or sporadic, as end user ports are migrated, and the connectivity is verified.

UBC Collaboration Suite (Skype for Business) Conferencing – Intermittent Connectivity Issues March 12 – 15, 2018

March 16, 2018 - 8:08am

Over the past few days (March 12, 2018 – March 15, 2018), there have been a few isolated reports of Skype for Business meeting participants being unable to hear audio or video and in some cases getting disconnected. The issue typically resolves itself after a few minutes. Meeting participants are encouraged to try reconnecting after a few minutes as service may have been restored. The team is currently investigating and is working with Microsoft to isolate and correct the issue.

Normal patching: BCNET Information Technology Maintenance March 15 , 2018 21:00 – 23:59 PDT

March 14, 2018 - 9:32pm

From: 21:00 Thursday, March 15, 2018

To: 23:59 Thursday, March 15, 2018


Reason: BCNET internal and external servers will be patched as part of this maintenance.


Effects: Impact will be minimized to BCNET IT services as redundant systems are in place. Some of these systems include the following;

DNS, NTP, Eduroam, BCNET Wiki.


Contact: Please contact the BCNET Network Operations

Centre at 604-822-1348 option 3 or

when network problems are experienced outside of

a maintenance window.


Posted By: BCNET Information Technology

604-822-1348 option 3

McAfee Encryption Services Upgrade MAR 15, 2018 19:00 – 21:00 PT

March 14, 2018 - 9:31pm

UBC IT Encryption Services McAfee EPO (ePolicy Orchestrator) components will be upgraded to allow for support of newer Operating Systems. No service interruption is expected. The McAfee Agent icon will change to a new graphic.

Canvas Sortable Name update – Mar 15, 2018 10:00 – 15:30 PT

March 14, 2018 - 9:30pm

The Sortable Name for some Canvas users who have no student number associated with their CWL will be updated during this maintenance window. There is no expected outage related to this maintenance.

EduCloud Server / Virtual Server Service Advisory March 14, 2018 15:00 PT

March 14, 2018 - 3:36pm

Please be advised that Microsoft has issued two patches (KB4088875, KB4088878) on March 13, 2018 that may have an adverse impact on network connectivity of Microsoft Windows 2008 R2 and Microsoft Windows 7 virtual machines in VMware environments.

Microsoft is aware of the issue and is currently working on a resolution – we recommend that you avoid installing the two patches in the meantime.

CWL Authentication Service (Auth2) Maintenance Mar 14, 2018 09:30-10:00PT

March 13, 2018 - 10:05pm

The CWL Authentication Service (Auth2) will be undergoing maintenance on Mar 14, 2018 09:30-10:00PT.

Integration partners will be notified in advance w.r.t test steps for this change.

Sauder MRBS (Meeting Room Booking System) maintenance Mar 14, 2018 06:00 – 07:00 PT

March 13, 2018 - 10:02pm

The Sauder MRBS (Meeting Room Booking System) at will be undergoing a site maintenance. The Sauder MRBS site will be unavailable for the duration of the change window.

UBC IT Online Advising Management System database maintenance March 14, 2018 20:00 – 22:00 PT

March 13, 2018 - 10:01pm

The Online Advising Management System application will not be available from 20:00 to 22:00 PT on Wednesday, March 14, 2018 due to required database maintainence.

If you have any questions please contact Academic Systems at

UBC IT Okanagan DNS server Maintenance March 14, 2018 10:30-11:30 PT

March 13, 2018 - 10:00pm

UBC IT will be conducting UBCO DNS service maintenance on Wednesday, March 14, 2018 between 10:30AM and 11:30AM. No service impact is expected.

RESOLVED – ResNet – Totem Park – Hemlesem internet connectivity issue March 12th, 2018

March 12, 2018 - 12:38pm

Due to a power issue, some residents in Totem Park – Hemlesem may have experienced internet connectivity issues. The issue was resolved as of 1pm.


RESOLVED – Workspace Intermittent Synchronization Issues – March 12, 2018 14:00

March 12, 2018 - 12:08pm

The Workspace issue was resolved as of 2pm.

RESOLVED – Canvas – error message upon logout – March 10th, 2018 – March 12, 2018

March 12, 2018 - 10:54am

Some users may receive an error message upon logging out of Canvas. The issue has been resolved as of 1pm.

Fraudulent Email Alert: Incoming Email – Mar 12, 2018

March 12, 2018 - 9:35am


Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise of the possible temporary breach of your account.  The email can be deleted from your Inbox or mobile phone.


From: <sender’s email address removed>
Sent: Monday, March 12, 2018 8:33 AM
Subject: Incoming Mail


You have a private message from Michael Maschek, PhD  Click: Sign In <link removed> to read.


Dr. Vladimir Dvoracek

Assistant Professor

Workspace Intermittent Synchronization Issues – March 12, 2018 09:00

March 12, 2018 - 9:35am

We are experiencing intermittent file upload and synchronization issues with the Workspace service.

We are working with the vendor to resolve the issue and will post another update at noon.

UBC IT Network Maintenance – UBC core IP switch replacement at the St Paul’s Hospital Mar 10, 2018 23:00 – Mar 11, 2018 06:30 PT

March 10, 2018 - 1:36pm

UBC IT is performing network maintenance at the St Paul’s Hospital from Saturday March 10, 23:00 to Sunday March 11, 06:30. During that time, there will be multiple network interruptions to endpoint devices on the UBC network such as workstations, printers, application servers (Up to 15 minutes outage each). Only UBC wired network is going to be impacted. Clinical and the wireless network will not be affected by this change.

Halogen maintenance Mar 11, 2018 00:00 – 09:00 PT

March 10, 2018 - 1:35pm

The Halogen System will be undergoing site maintenance from midnight to 9:00am on March 11. The Halogen System will be unavailable for the duration of the change window.