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UBC IT Bulletins

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Updated: 37 min 34 sec ago

Bio Sciences Building Network Upgrade June 12, 2018 04:30-07:00 PT

June 11, 2018 - 12:15pm

Network maintenance is being performed on the Bio Sciences building network to facilitate upgrades as part of the Network Switch Replacement Program.
During this service window on June 12, 2018 04:30-07:00 PT all wired and wireless network services will be sporadic as the network services are migrated and the connectivity is verified.

Resolved – Issues with network connectivity for some users in Hennings Building – June 11, 2018 10.30 PT

June 11, 2018 - 11:05am

Network connectivity issues in Hennings Building  ( Physics and Astronomy ) have been resolved.

Issues with network connectivity for some users in Hennings Building – June 11, 2018 10.00 PT

June 11, 2018 - 10:05am

We have reports of issues with network connectivity for some users in Hennings Building. ( Physics and Astronomy )

Technicians are aware of this outage and are investigating.

 

New Automated Web Vulnerability Scanning Service – June 11, 2018

June 11, 2018 - 7:20am

A new automated web vulnerability scanning service will be implemented at UBC starting on June 11, 2018. This new service will scan hosts serving up web pages or web applications on UBC networks.

For more information on this service, including source IP addresses and how results will be processed, please visit https://cc.cybersecurity.ubc.ca/?p=1540 *

To ask questions, or provide feedback prior to the implementation of this new service, please visit https://cc.cybersecurity.ubc.ca/?p=1631

* Please note: To be able to view content on the Confidential Communications website (cc.cybersecurity.ubc.ca), you will need a valid CWL. To access the links above, you will also need to apply for “privileged access” after logging into the Confidential Communications website. If you haven’t already done this, the application form is here: https://cc.cybersecurity.ubc.ca/apply-for-privileged-access

Ask Me @ UBC Form and account.you.ubc.ca maintenance June 08 2018 17:00 to June 11 2018 08:00 PT

June 10, 2018 - 7:30am

Ask Me @ UBC Form and account.you.ubc.ca will be unavailable Jun 08 17:00 to Jun 09 17:00 as these services are being upgraded . UNI (pronounced U and I), is a new Undergraduate Recruitment Customer Relationship Management (CRM) System that will be launching on June 11th 2018.

Resolved – Thunderbird Cassiar Residence network issue – Jun 9, 2018 20:10

June 9, 2018 - 11:35pm

The network issue at the Thunderbird Cassiar Residence has been resolved as of 23:00.

Thunderbird Cassiar Residence network issue – Jun 9, 2018 20:10

June 9, 2018 - 9:49pm

Thunderbird Cassiar Residence is experiencing network issue since 20:10 on Jun 9, 2018. Network technician has been contacted and is currently working to resolve the issue. There is no estimated time of repair.

UBC IT Network Maintenance at the Children and Women Hospital June 9th, 2018 from 09:00 to 18:00 PT

June 9, 2018 - 7:50am

UBC IT is performing network maintenance at the Children and Women Hospital on Saturday June 9th, 09:00 to 18:00. During that time, there will be multiple network interruptions to endpoint devices on the UBC network such as workstations, printers, application servers (Up to 15 minutes outage each). UBC wireless and wired network are going to be impacted.

UBC Border firewall maintenance – Saturday, June 09, 2018 16:00 – 20:00 PT

June 9, 2018 - 7:33am

UBC Border firewall maintenance  Saturday, June 09, 2018  16:00 – 20:00 PT.  No User impact anticipated.

Cancelled – Henry Angus Power and Cooling Upgrade Project – Electrical shutdown Saturday June 9, 2018 18:00-21:00 PT

June 9, 2018 - 7:32am

As part of a Power and Cooling upgrade to a UBC campus Network Hub site, on Saturday June 9th evening contractors will be involved in providing temporary backup power in order to install a new breaker. Plans are in place to provide additional backup capacity, and together with system redundancies and automatic load sharing capabiities already in place we do not expect any network interuption from this work. UBC IT will have facilities and network management staff onsite during the entire process to monitor and ensure the effectiveness of the change.

UBC IT Network Maintenance – Friday, June 8, 2018 07:30 – 08:00 PT

June 6, 2018 - 7:00pm

UBC IT NMC will install a NGFW replacement module on Friday June 8th, 2018  0730 – 0800 PT.  During the switch, there will be a brief lost of internet for up to 4 seconds for UBC Vancouver campus.

Learning Tools Provisioning Service – User Interface (LTPS-UI) Launch June 7th, 2018 09:00 – 10:00 PT

June 5, 2018 - 7:25pm

Learning Tools Provisioning Service – User Interface (LTPS-UI) will be launched for all sub-account administrators in Canvas. This will allow administrators to utilize new tools to manage course sections, SIS links, and enrolments. Please contact the Learning Technology Hub with any questions.

EduCloud Server backup infrastructure Upgrade June 07, 2018, 09:00 – 17:00 PT

June 5, 2018 - 7:10pm

The EduCloud Server backup infrastructure in Q9 will undergo maintenance on Thursday, June 7th, from 09:00 – 17:00 PT. During this window, we will not be able to fulfill restore requests for virtual machines hosted in the Q9 Data Centre.

EduCloud Server Maintenance (Vancouver) – June 7, 2018 17:00 – 19:00 PT

June 5, 2018 - 7:00pm

We will be performing scheduled maintenance on the EduCloud Server environment for BCNet Organizations hosted in UBC Vancouver during the above maintenance window. There should be no impact to workloads on this environment.

CWL Service Maintenance (staging environment) June 7th, 2018 17:00 – 17:30 PT

June 5, 2018 - 6:55pm

The CWL Service (staging environment) will be undergoing system maintenance on Jun 7th, 2018, from 17:00 to 17:30 PT.
No service outage is anticipated.

Sitecore Server Maintenance – June 7th 20:00 – 22:00 PDT

June 5, 2018 - 6:50pm

In an effort to improve website performance, we will be performing maintenance on the Sitecore servers between 8:00pm-10:00pm PDT on Thursday, June 7th. During this maintenance window www.sauder.ubc.ca will remain accessible to the public, but you will not be able to edit or publish content.

If you have any questions or concerns regarding this proposed maintenance window, don’t hesitate to contact us at the Service Desk.

UBC Sauder Service Desk
Henry Angus Building Room 451
604.822.0031
help@sauder.ubc.ca

Analog Voice Services Maintenance – June 7, 2018 17:30-19:00 PT

June 5, 2018 - 5:00pm

Some analog voice services will be undergoing maintenance on June 7, 2018 at 17:30-19:00 PT. This will result in service interruptions for the affected lines for approximately 2 minutes.
Analog voice services at the UBC Hospital services will not be impacted by this change.

Bio Sciences Building Network Upgrade June 6, 2018 06:00-06:30 PT

June 5, 2018 - 2:28am

Network maintenance is being performed on the Bio Science building network to facilitate upgrades as part of Network Switch Replacement Program.
During the service window on Wednesday June 6, 2018 06:00-06:30 PT all wired and wireless services will be unavailable

John B. Macdonald Building Network Upgrade June 5, 2018 19:00 – 23:00 PT

June 4, 2018 - 6:30pm

Network maintenance is being performed on the John B. Macdonald building network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on Tuesday June 5, 2018 19:00 – 23:00 PT, all wired and wireless network services will be sporadic, as the network services are migrated, and the connectivity is verified.

RESOLVED: Firewall issue – June 5th, 2018 09:52 PT

June 4, 2018 - 3:56pm

Users may have experienced a brief network outage at approximately 09:45am due to a firewall issue. The outage lasted for about 5 minutes

Issue has been resolved and network connectivity has been restored.