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UBC IT Bulletins

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Updated: 49 min 56 sec ago

PCI Infrastructure Maintenance March 13 08:00 – March 23 16:00 PT

March 22, 2018 - 8:00am

Maintenance on the PCI Infrastructure will be performed during the weeks of March 11 and 16th.

No service impact is expected.

Resolved: VDI – sessions freezing for users – March 21st, 2018 18:39

March 21, 2018 - 6:41pm

The issue regarding VDI sessions freezing for multiple users has been resolved as of March 21st at 16:05 PT.

Update: VDI – sessions freezing for users in multiple buildings – March 21st, 2018 18:21

March 21, 2018 - 6:24pm

We’ve had multiple reports that users in having their VDI sessions freeze up and are unable to log back in.  UBC IT staff are continuing to investigate this issue and what buildings are affected by this. We will provide another update at 19:21PT.

Update: VDI – sessions freezing up for users in TEF 3 and Donald Rix – March 21st, 2018 17:00

March 21, 2018 - 5:02pm

We’ve had multiple reports that users in TEF 3 and Donald Rix are having their VDI sessions freeze up and are unable to log back in. UBC IT staff are continuing to investigate this issue. We will provide another update at 18:00 PT.

VDI – sessions freezing up for users in TEF 3 and Donald Rix – March 21st, 2018 15:00

March 21, 2018 - 3:06pm

We’ve had multiple reports that users in TEF 3 and Donald Rix are having their VDI sessions freeze up and are unable to log back in. Our Systems team is investigating.

EAD Domain Services Maintenance – Mar 20, 2018 18:00 – Mar 21, 2018 23:00

March 20, 2018 - 9:00pm

The UBCIT IAM team will be performing EAD domain server maintenance starting Mar 20, 2018 18:00 through until Mar 21, 2018 23:00 PT. EAD authentication and services will continue to be available during this maintenance window.

UBC Core Network – brief interruption – March 20th, 2018 14:40

March 20, 2018 - 3:09pm

Due to a core router reboot, parts of the UBC core network briefly went down. All network connectivity has been restored at this time, and our Network Management team is investigating the root cause.

Connect Maintenance Mar 25, 2018 06:30 – 08:00 PT

March 20, 2018 - 2:03pm

Connect will be unavailable on Sunday, March 25 from 06:30 to 08:00 PT for scheduled maintenance.

RESOLVED – UBC Collaboration Suite (Skype for Business) Conferencing – Intermittent Connectivity Issues March 12 – 15, 2018

March 19, 2018 - 11:56am

The intermittent connection issues with Skype for Business has been resolved as of 11:49AM (PT)

RESOLVED: FASmail Webmail (UBCV and UBCO) and Student & Alumni Webmail Login Page Issues March 17, 2018 11:00PT – 14:40PT

March 17, 2018 - 2:45pm

Technicians have resolved the incorrect login pages for the following sites:

Please note that functionality was not impacted.

FASmail Webmail (UBCV and UBCO) and Student & Alumni Webmail Login Page Issues March 17, 2018 11:00 PT

March 17, 2018 - 12:34pm

Please note that the following Webmail login pages are experiencing issues:

 

 

These site are currently displaying a broken version of the login page due to patching the environment. The team is aware of the issue and is working to correct it as soon as possible.

 

Please note that this issue does not affect access to the webmail interface. It will only impact how it looks.

Earth Sciences Building Upgrade Mar 17, 2018 08:00 – 14:30 PT

March 17, 2018 - 7:02am

Network maintenance is being performed on the Earth Sciences Building Network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on Saturday Mar 17th between 08:00-14:30 PT, all Wired and Wireless network services will be unavailable and/or sporadic, as end user ports are migrated, and the connectivity is verified.

UBC Collaboration Suite (Skype for Business) Conferencing – Intermittent Connectivity Issues March 12 – 15, 2018

March 16, 2018 - 8:08am

Over the past few days (March 12, 2018 – March 15, 2018), there have been a few isolated reports of Skype for Business meeting participants being unable to hear audio or video and in some cases getting disconnected. The issue typically resolves itself after a few minutes. Meeting participants are encouraged to try reconnecting after a few minutes as service may have been restored. The team is currently investigating and is working with Microsoft to isolate and correct the issue.

Normal patching: BCNET Information Technology Maintenance March 15 , 2018 21:00 – 23:59 PDT

March 14, 2018 - 9:32pm

From: 21:00 Thursday, March 15, 2018

To: 23:59 Thursday, March 15, 2018

 

Reason: BCNET internal and external servers will be patched as part of this maintenance.

 

Effects: Impact will be minimized to BCNET IT services as redundant systems are in place. Some of these systems include the following;

DNS, NTP, Eduroam, BCNET Wiki.

 

Contact: Please contact the BCNET Network Operations

Centre at 604-822-1348 option 3 or noc@bc.net

when network problems are experienced outside of

a maintenance window.

 

Posted By: BCNET Information Technology

604-822-1348 option 3

it-group@bc.net

McAfee Encryption Services Upgrade MAR 15, 2018 19:00 – 21:00 PT

March 14, 2018 - 9:31pm

UBC IT Encryption Services McAfee EPO (ePolicy Orchestrator) components will be upgraded to allow for support of newer Operating Systems. No service interruption is expected. The McAfee Agent icon will change to a new graphic.

Canvas Sortable Name update – Mar 15, 2018 10:00 – 15:30 PT

March 14, 2018 - 9:30pm

The Sortable Name for some Canvas users who have no student number associated with their CWL will be updated during this maintenance window. There is no expected outage related to this maintenance.

EduCloud Server / Virtual Server Service Advisory March 14, 2018 15:00 PT

March 14, 2018 - 3:36pm

Please be advised that Microsoft has issued two patches (KB4088875, KB4088878) on March 13, 2018 that may have an adverse impact on network connectivity of Microsoft Windows 2008 R2 and Microsoft Windows 7 virtual machines in VMware environments.

Microsoft is aware of the issue and is currently working on a resolution – we recommend that you avoid installing the two patches in the meantime.

CWL Authentication Service (Auth2) Maintenance Mar 14, 2018 09:30-10:00PT

March 13, 2018 - 10:05pm

The CWL Authentication Service (Auth2) will be undergoing maintenance on Mar 14, 2018 09:30-10:00PT.

Integration partners will be notified in advance w.r.t test steps for this change.

Sauder MRBS (Meeting Room Booking System) maintenance Mar 14, 2018 06:00 – 07:00 PT

March 13, 2018 - 10:02pm

The Sauder MRBS (Meeting Room Booking System) at https://booking.sauder.ubc.ca/ will be undergoing a site maintenance. The Sauder MRBS site will be unavailable for the duration of the change window.

UBC IT Online Advising Management System database maintenance March 14, 2018 20:00 – 22:00 PT

March 13, 2018 - 10:01pm

The Online Advising Management System application will not be available from 20:00 to 22:00 PT on Wednesday, March 14, 2018 due to required database maintainence.

If you have any questions please contact Academic Systems at sis.support@ubc.ca.