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UBC IT Bulletins

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Updated: 3 weeks 7 hours ago

Irving K Barber Building Network Switch Stacks Software Upgrade March 1, 2018 05:00 – 05:30 PT

March 1, 2018 - 9:00am

Network maintenance is being performed on the Irving K Barber Libary building network . During this maintenance window all wired and wireless network services will be down for approximately 30 minutes.

UBC Hospital Voice Service Maintenance March 1, 2018 00:00 – 06:00 PT

March 1, 2018 - 8:50am

Our service provider will be performing maintenance affecting the UBC Hospital phone service on March 1, 2018 for up to 6 hours between 00:00 at 06:00 PT. No impact is anticipated as a result of this change.

Contact Centre Maintenance February 28, 2018 21:00-March 1, 2018 01:00 PT

March 1, 2018 - 8:40am

The UBC Vancouver Contact Centre service will be undergoing maintenance on February 28, 2018 from 21:00 to March 1, 2018 01:00 PT.  There will be no impact to the Contact Centre service as a result of this change.

IDP v.3 (Shibboleth) Maintenance – Wednesday, February 28, 2018 16:00 – 18:00 PT

February 28, 2018 - 9:10am

To improve the user experience, selected CWL login pages that leverage IDP v.3 (Shibboleth) will be updated to include service identification text and an updated content header. This change will take place on Wednesday, February 28th, 2018 between 1600-1800 PT.

There will be no service outage or any impact to the user.

Selected services that will receive the updated CWL login page:

  • Kivuto
  • Vmock
  • 12twenty
  • Mathworks
  • Qualtrics
  • UBC Infosec website
  • Amazon Web Services

NOTE: Canvas users are NOT included or affected.

These changes will help provide more context for the user when logging into an application or service and improve readability on mobile devices.

Sincerely,

UBC IT Communications
Information Technology
The University of British Columbia
ubcit.communications@ubc.ca

PCI Network Maintenance – Wednesday, February 28, 2018 20:00 – 22:00 PT

February 28, 2018 - 9:05am

Maintenance on the PCI Network infrastructure will be perfromed during the noted time.

No impact to any services are expected.

AMQ EAD certificate refresh February 28, 2018 03:00 – 03:30PT

February 27, 2018 - 3:38pm

Maintenance will be performed on February 28th at 03:00 – 03:30 on the AMQ EAD certificate.

No service impact is expected.

Irving K Barber Building Network Switch Stacks Software Upgrade February 28, 2018 05:00 – 05:30 PT

February 27, 2018 - 3:36pm

Network maintenance is being performed on the Irving K Barber Libary building network. During this maintenance window, all wired and wireless network services will be down for 30 minutes.

EduCloud Server Maintenance – February 26, 2018 17:15 – 18:15 PT

February 26, 2018 - 6:11pm

We will be performing emergency maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca).

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via standard management methods like RDP and SSH, but will not be able to manage them though the EduCloud Server Administration Portal.

Halogen maintenance Feb 25, 2018 00:00 – 12:00 PT

February 24, 2018 - 8:45am

The Halogen System will be undergoing site maintenance. The Halogen System will be unavailable for the duration of the change window.

Connect / LTPS Scheduled Maintenance February 25, 2018 06:00-07:30 PT

February 24, 2018 - 8:30am

Connect will be unavailable for scheduled maintenance on Sunday, February 25, 2018 from 06:00-07:30 PT. The Learning Tools Provisioning Service will also be unavailable and any changes to course enrollments in Connect or Canvas will accordingly be queued up and processed after the maintenance.

UBC SharePoint Maintenance February 23, 2018 21:00 – February 24, 2018 05:00 PT

February 24, 2018 - 7:25am

On Friday, February 23, 2018 from 21:00 to Saturday, February 24, 2018 05:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will not be accessible.

Sauder Sitecore web server OS security updates

February 22, 2018 - 9:44pm

This message is to let you know that the Sitecore servers that host the UBC Sauder School’s primary website (www.sauder.ubc.ca) will undergo maintenance on Friday, February 23rd from 7.30am-9.30am PDT. During this maintenance window, www.sauder.ubc.ca will remain publicly available, but you will not be able to edit content.

If you have any questions about the proposed maintenance, please contact Michael Berdan.

Thank you kindly,

Sauder Marketing and Communications & UBC IT@Sauder

Contact Center Service Maintenance February 22, 2018 15:00 – 23:59 PT

February 21, 2018 - 9:19pm

The Contact Centre service will be undergoing maintenance on February 22, 2018 15:00 – 23:59 PT. No service outage or impact is expected as a result of this change.

Normal patching: BCNET Information Technology Maintenance February 22, 2018 21:00 – 23:59 PST

February 21, 2018 - 9:18pm

From: 21:00 Thursday, February 22, 2018

To: 23:59 Thursday, February 22, 2018

 

Reason: BCNET internal and external servers will be patched as part of this maintenance.

 

Effects: Impact will be minimized to BCNET IT services as redundant systems are in place. Some of these systems include the following;

DNS, NTP, Eduroam, BCNET Wiki.

 

Contact: Please contact the BCNET Network Operations

Centre at 604-822-1348 option 3 or noc@bc.net

when network problems are experienced outside of

a maintenance window.

 

Posted By: BCNET Information Technology

604-822-1348 option 3

it-group@bc.net

Resolved – Experiencing delays relating to Guest CWL – February 21, 2018 16:20 PT

February 21, 2018 - 5:24pm

UBC IT technicians has now resolved the issue with the UBC Guest account slowness via AccessUBC.

Experiencing delays relating to Guest CWL – February 21, 2018 16:00 PT

February 21, 2018 - 5:01pm

Currently experiencing issues with Guest account via AccessUBC.

Some customers may be experiencing delays in guest account creation within AccessUBC. UBC IT technicians are investigating the cause of the slowness.

UBCO FASmail Service Maintenance February 21, 2018 21:00 – 22:00 PT

February 21, 2018 - 3:09pm

On February 21, 2018 21:00 – 22:00 PT, UBC IT will perform system maintenance on the UBCO FASmail Service. During the maintenance window, some users may be prompted to re-authenicate or experience a brief 1-2 minute Outlook service interruption.

Halogen maintenance February 11, 2018 00:00 – 12:00 PT

February 10, 2018 - 9:00am

The Halogen System will be undergoing site maintenance. The Halogen System will be unavailable for the duration of the change window.

Bookstore eRatex eCommerce Web Site Upgrade February 13, 2018 08:00 – 16:00 PT

February 10, 2018 - 8:45am

The Bookstore eCommerce site will be unavailable on February 13, 2018 from 08:00 PT to 16:00 PT for a software upgrade.
The site will display a maintenance message during the upgrade period.

Library EZproxy Upgrade – February 13, 2018 17:00 – 17:15 PT

February 10, 2018 - 8:30am

The UBC Library EZproxy e-resource service will be undergoing a security upgrade on Tuesday Feb 13, 2018 on 17:00 – 17:15.