UBC IT Bulletins
Network maintenance is being performed on the Koerner/Sedgewick Library network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on Wednesday June 27, 2018 20:30 – 23:59 PT, all wired and wireless network services will be sporadic, as the network services are migrated, and the connectivity is verified.
A new vulnerability has been detected in Moodle, the open source PHP-based learning management system (LMS). The vulnerability, named ‘Evil Teacher’ allows for remote code execution.
The vulnerability appears to impact versions older than 3.5.0, which means most instances are impacted. Exploitation is limited to those assigned as a “teacher” role.
- If you are running Moodle 3.5.0 or below, it is recommended that you update your instances to the newest version immediately.
- If you have any further questions, contact firstname.lastname@example.org
On Monday, June 25, 2018 from 18:00 to 23:59 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites may not be accessible.
The UBC Digital Signage Service will not be available during the maintenance windows. Please note the following service impact during this maintenance window:
– Management of content, scheduling and player nodes via the CoolSign Network Manager application will not be available.
– Broadcasting emergency alert messages across the digital signage network of displays will not be available.
– Player nodes will continue to play scheduled content that has been previously cached on the player node’s local disk storage.
Kinesiology and Center for Student Involvement & Careers (CSIC) Career Services Manager (CSM) Maintenance June 25, 2018 04:00 – 06:00 PT
The Kinesiology Co-op Career Services Manager (CSM) and Center for Student Involvement & Careers (CSIC) Career Services Manager (CSM)
will undergo maintenance on Monday June 25th from 04:00 to 06:00 PT. During this time the portal may not be available for use.
Please contact SIS Support (email@example.com) if you have any questions or concerns.
Eloqua Marketing Campaign tool within UNI will be launched on Jun 25th, 2018.
Moodle will be unavailable on Sunday, June 24 from 06:00 to 11:00 PT for scheduled maintenance.
The following services will be unavailable during the afternoon or evening of Friday June 22nd to accommodate a migration to Educloud:
OBIEE Reports including: FAR /TAM / SEoT / Sauder
(include: Informatica Enterprise for SITS
Database servers FS_INNOKO and IM_InDBPrd01)
Update: June 22nd – 13:37 PT
VPN-less SharePoint sites are now accessible from a UBC network. However, accessing VPN-less SharePoint sites from an off-campus network will require VPN. Technicians are still working to resolve the root issue.
Update: June 22nd – 11:45 PT
Please be advised that some Sharepoint sites which utilize the VPN-less feature are currently inaccessible. Technicians are currently investigating.
The files.workspace.ubc.ca self service portal performance issues we were experiencing yesterday, June 21st, 2018, has been resolved.
The Finance online document service for FMS nQuery will not be available during the migration.
Users may have experienced issues accessing ubc.ca website from off campus. This issue has been resolved as of 12:30PM
Update: June 21st, 2018 16:11 PT
The files.workspace.ubc.ca self service portal continues to have performance issues. Logging into and navigating through the website is slow. File synchronization on the Workspace client may fail initially but after a few retries will sync successfully.
Systems was working with the Vendor today and will continue to work with the vendor tomorrow to restore service as soon as possible.
Update: June 21st, 2018 14:55 PT
Workspace Service is intermittently down. Users may have issues uploading and downloading files, and accessing the workspace portal. Systems is working with the vendor to get the service back as soon as possible. We will send an update in a few hours.
Some off campus locations are currently experiencing issues accessing the main https://www.ubc.ca website. UBC IT Staff are continuing to investigate this issue. We will provide another update at 13:04 PT
UPDATE: June 21, 2018 11:00 PT
Service has been restored to the following websites:
We apologize for any inconvenience this may have caused.
A number of UBC websites are currently inaccessible. The UBC IT Web Services team is looking into the issue and there is no current ETA on when site access will be restored.
We apologize for any inconvenience this may have caused.
Some off campus locations are currently experiencing issues accessing the main https://www.ubc.ca website. Technicians are aware and are investigating. No ETA is currently available.
On Thursday, June 21, 2018 from 08:00 to 12:00 PT, the UBC Mail Relay service will be undergoing maintenance. No outage is expected during this time.
Some analog voice services will be undergoing maintenance on June 21, 2018 at 17:30-19:30 PT. This will result in service interruptions for the affected lines for approximately 2 minutes. Analog voice services at the UBC Hospital services will not be impacted by this change.
On June 12, we experienced interruptions to the Student Service Centre (SSC) and Student Information Service Centre (SISC) and other related systems during registration. The exact cause of this disruption is unknown.
Yesterday (Tuesday, June 19th), we had a partial disruption lasting several minutes that may have impacted some students, requiring them to reconnect. Without a clear root issue identified, we may see further issues as registration period continues and we have a cross-functional team working to monitor the situation in real time during registration periods to enable us to respond in the event of a reoccurrence. At the same time, we are continuing to take measures to mitigate the situation, and run diagnostics to find the root cause of the disruptions.
account.you.ubc.ca and Ask Me @ UBC Form Maintenance June 20, 2018 18:00 PT – June 21, 2018 03:00 PT
account.you.ubc.ca and Ask Me @ UBC Form will be unavailable due to maintenance on June 20, 2018 between 18:00 PT and June 21, 2018 03:00 PT