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UBC IT Bulletins

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Updated: 58 min 9 sec ago

Bio Sciences Building Network Upgrade June 19, 2018 04:30-07:00 PT

June 19, 2018 - 6:10am

Network maintenance is being performed on the Bio Sciences building network to facilitate upgrades as part of the Network Switch Replacement Program.
During this service window on June 19, 2018 04:30-07:00 PT all wired and wireless network services will be sporadic as the network services are migrated and the connectivity is verified.

ResNet: No internet in Thunderbird Cassiar June 18, 2018 16:00 – RESOLVED

June 18, 2018 - 4:29pm

Due to an issue with a network switch, there was no ResNet in the Cassiar Building of the Thunderbird residences from 16:00 to 16:40. The outage is now resolved.

 

CWL Admin: Unable to reset passwords June 18, 2018 09:15 PT – RESOLVED

June 18, 2018 - 9:32am

As of 09:15, CWL administrators are not able to change users’ passwords through the CWL admin tool. Our IAM team is investigating.

As of 09:40, the issue was resolved. There were uncommitted transactions blocking the queue from the web UIs — IAM’s DBA identified and deleted the block.

Arts Co-op Career Services Manager (CSM) Maintenance June 18, 2018 04:00 – 06:00 PT

June 16, 2018 - 5:58pm

The Arts Co-op Career Services Manager (CSM) will undergo maintenance on Monday June 18th from 04:00 to 06:00 PT. During this time the portal may not be available for use.

Please contact SIS Support (sis.support@ubc.ca) if you have any questions or concerns.

EduCloud Kamloops Site Maintenance Jun 17, 2018 23:00 – Jun 18, 2018 03:00 PT

June 16, 2018 - 5:50pm

This is a notice regarding the upcoming maintenance scheduled for the EduCloud Kamloops site.

Date: Sunday, June 17, 2018 23:00 – Monday, June 18, 03:00

Environment: EduCloud Server and EduCloud Backup – Edge Equipment

Impact: Disruptive. VMs will remain up and running but all network connectivity outside the Q9 data centre will be unavailable during the maintenance window for approximately 5 minutes.

SIS Production Database Maintenance Jun 17, 2018 03:00-03:30 PT

June 16, 2018 - 5:44pm

We will be upgrading the SIS Production database on Sunday morning during our scheduled SIS application downtime. As all SISPROD applications are not avaialble during this period anyways, this should have minimal impact on end users.

Workspace Upgrade June 16, 2018 06:00 – 12:00 PT

June 15, 2018 - 9:00pm

Workspace service will be undergoing a system upgrade on Saturday, June 16, 2018 06:00 – 12:00 PT. During the upgrade, Workspace users will not be able to access the service, which will affect external users that may need to access to links and files that have been shared with them.

Web Services hosting – Migration to new Infrastructure – May 07, 2018 – Jun 15, 2018 PT

June 15, 2018 - 8:00am

All websites managed by Web Services will be migrated to a new hosting platform between May 07 and Jun 15. Disruption to site availability should be minimal during this period.

EduCloud Server Maintenance June 13, 2018 10:00 PT – June 15, 2018 16:00 PT

June 14, 2018 - 10:00pm

The EduCloud Server Service will be undergoing maintenance from 10 AM on June 13, 2018 to 4 PM on June 15, 2018. There is no expected user impact during this window.

RESOLVED: Nursing.ubc.ca is not reachable. June 14th, 2018 15:30 PT

June 14, 2018 - 2:58pm

RESOLVED: The webpage nursing.ubc.ca is back up and the issue has been resolved as of June 14th, 15:30 PT

There is an issue reaching nursing.ubc.ca.  Our technicians have been notified.

Scarfe Complex Network Upgrade June 14th, 2018 06:00-06:30 PT

June 14, 2018 - 12:10am

Network maintenance is being performed on the SCRF01 Network in the Neville Scarfe Complex to facilitate upgrades, as part of the Network Switch Replacement Program. During this service window on Thursday, June 14th, 2018 between 06:00-06:30 PT, all wired and wireless network services in the Neville Scarfe Complex will be unavailable.

UBC IT Network Maintenance – Thursday, June 14, 2018 20:00 – 22:00 PT

June 14, 2018 - 12:09am

UBC IT NMC will perform maintenance of the campus firewall on Thursday June 14th, 2018 20:00 – 22:00 PT. During the upgrade, there will be a very short interruption of internet access (less than 5 seconds) for Vancouver campus. No other services are impacted.

Library Teamshare Maintenance – June 14, 2018 20:30 – 22:30 PT

June 14, 2018 - 12:07am

UBC IT will be performing scheduled system maintenance on the Library TeamShare folder during the above mentioned window. The Library folder on TeamShare will be unavailable during the maintenance window. Other department folders are not impacted.

RESOLVED: Intermittent Fast Busy issue when dialing UBCO from UBCV campus June 15, 2018

June 13, 2018 - 3:15pm

RESOLVED: The intermittent fast busy issue when dialing UBCO from UBCV campus is now resolved.

We are currently experiencing an issue that affects five and ten digit dialing UBCO campus from UBCV. The UBCV caller will experience intermittent fast busy signal when dialing UBCO. We are investigating the root cause.

UBC IT Network Maintenance – June 13th, 2018 20:00 – 22:00 PT

June 13, 2018 - 11:48am

UBC IT NMC will perform maintenance of the campus firewall on Wednesday June 13th, 2018 20:00 – 22:00 PT. During the upgrade, there will be a very short interruption of internet access (less than 30 seconds) for Vancouver campus. No other services are impacted.

Bio Sciences Building Network Upgrade June 13, 2018 04:30-07:00 PT

June 12, 2018 - 7:34pm

Network maintenance is being performed on the Bio Sciences building network to facilitate upgrades as part of the Network Switch Replacement Program.
During this service window on June 13, 2018 04:30-07:00 PT all wired and wireless network services will be sporadic as the network services are migrated and the connectivity is verified.

account.you.ubc.ca and Ask Me @ UBC Form Maintenance Jun 13, 2018 18:00 – 23:59 PT

June 12, 2018 - 7:27pm

account.you.ubc.ca and Ask Me @ UBC Form will be unavailable due to maintenance on Jun 13, 2018 between 18:00 and midnight.

AccessUBC and Sponsored Guest Maintenance Jun 13, 2018 19:00 – 21:00 PT

June 12, 2018 - 7:25pm

AccessUBC and Sponsored Guest web application will be under maintenance Jun 13, 2018 19:00 – 21:00 PT.

Service will not be available during this time.

SISC, FSC and SSC issues June 12, 2018 – Resolved 17:00 PT

June 12, 2018 - 10:13am

Service has been restored.  The root cause of the issue is currently being investigated.

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June 12th, 15:33 PT

SISC, SSC and FSC are currently not accessible.  Our technicians are working on the issue.

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June 12th 10:55 PT

We are currently experiencing intermittent issues with the Student Service Centre (SSC) and Student Information Service Centre (SISC) that are affecting students’ ability to register.  If you encounter one of these issues, please be patient for the page to respond or, after a few minutes, try logging out and back in again.  We apologize for this inconvenience and please understand we are doing all we can to eliminate these issues.

Bio Sciences Building Network Upgrade June 12, 2018 04:30-07:00 PT

June 11, 2018 - 12:15pm

Network maintenance is being performed on the Bio Sciences building network to facilitate upgrades as part of the Network Switch Replacement Program.
During this service window on June 12, 2018 04:30-07:00 PT all wired and wireless network services will be sporadic as the network services are migrated and the connectivity is verified.