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Updated: 2 weeks 6 days ago

ResNet Issue at St. Andrew’s College – February 2nd, 2018 – 09:03 PT

February 2, 2018 - 11:03am

We are currently experiencing ResNet issues at St. Andrew’s college.  UBC IT technicians are currently investigating the issue.

Our next update is scheduled to be at 11:00 PT.

Resolved – HR Reporting Unavailable February 2, 2018 08:25 PT

February 2, 2018 - 9:27am

HR reporting database is back up and the issue is now resolved.

HR Reporting Unavailable February 2, 2018 08:00 PT

February 2, 2018 - 9:12am

HR reporting is currently unavailable and our database administrators are working on recovery.  Estimated time of resolution is currently unknown.

VDI Recompose Thursday, Feb 1, 2018 18:00 – 22:00 PT

January 29, 2018 - 8:53pm

UBC IT will be performing regularly scheduled maintenance of the VDI service.

Users of the VDI service are asked to log out of their VDI session ahead of the maintenance window identified above.

UBC Vancouver Voice Service Maintenance January 30, 2018 20:00 – 23:59 PT

January 29, 2018 - 8:49pm

The UBC Vancouver Voice Service will be undergoing maintenance on January 30, 2018 from 20:00 to 23:59 PT. There will be no impact to the phone service as a result of this change.

UBC Network Maintenance January 30, 2018 21:00-23:00 PT

January 29, 2018 - 8:48pm

UBC will be performing myvpn server maintenance. Users already connected to myVPN will not experience any interruption. New users can still connect as usual.

RESOLVED – BCNET Victoria Transit Exchange Outage – January 29, 2018 18:30 PT

January 29, 2018 - 8:47pm

The outage has now been resolved as of 19:25 PT.

From: 18:30 PT, Monday, January 29th, 2018

To: 19:25 PT, Monday, January 29th, 2018

Reason:  Hardware failure on core router in the BCNET Victoria data centre.

Effects:   BCNET services for members who’s services terminate at the BCNET
Victoria pop are either down or severely degraded.

Contact: Please contact the BCNET Network Operations Centre at 604-822-1348
option 3 or noc@bc.net when network problems are experienced outside of a maintenance window.

BCNET Victoria Transit Exchange Outage – January 29, 2018 18:30 PT

January 29, 2018 - 7:35pm

From: 18:30 PT, Monday, January 29th, 2018

To: ongoing

Reason:  Hardware failure on core router in the BCNET Victoria data centre.

Effects:   BCNET services for members who’s services terminate at the BCNET
Victoria pop are either down or severely degraded.

Contact: Please contact the BCNET Network Operations Centre at 604-822-1348
option 3 or noc@bc.net when network problems are experienced outside of a maintenance window.

EduCloud Server Maintenance – January 27, 2018 08:00 – 10:00 PT

January 26, 2018 - 10:30pm

We will be performing scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) for Organizations hosted in Vancouver (Point Grey) location during the above maintenance window.

Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via standard management methods like RDP and SSH, but will not be able to manage them though the EduCloud Server Administration Portal.

RESOLVED – UBC West Mall Swing Space Building – Network Intermittent Issues Jan 26, 2018 14:10 PT

January 26, 2018 - 5:59pm

The wireless issue with West Mall Swing Space is resolved as of 2:10pm.

Fraudulent Email Alert: Tutoring for my son – Jan 26, 2018

January 26, 2018 - 4:41pm

If you get this message, DO NOT reply and DO NOT provide any personal information. Delete the email. The email is part of an overpayment scam. The scammer will send the victim a fraudulent cheque for an amount greater than what was agreed upon then ask for a “refund”. The scammer is counting on the victim sending the “refund” before discovering the cheque was fraudulent and did not clear at the bank.

 

From: Larry Law <sender’s email address>
Sent: Friday, January 26, 2018 9:04 AM
To: <recipient’s email address>
Subject: Tutoring for my son


Hello,
How are you doing today? My name is Larry Law. I came across your
e-mail at the Department ASIAN LANGUAGES AND LITERATURE under
People’s portal. I seek for a private tutor for my son. I would like
to know if you would be available for the job and I would provide you
with more details my son..

I’ve arranged with my caregiver that my Son is coming to stay with for
his period of tutoring and he had agreed with me. Do email me back
with following information in you are interested in teaching him:
total cost of tutoring for 1 months (1 hour per day 3 times/week),your
years of teaching experience.
Expecting your prompt response..
Regards

UBC West Mall Swing Space Building – Network Intermittent Issues Jan 26, 2018 10:00AM

January 26, 2018 - 11:03am

Users may be experiencing network intermittent issues at the building, technicians are looking into resolving the issue at the moment.

UBC IT Network Maintenance – Core Router Firmware Upgrade January 25, 2018 18:00 – 21:00 PT

January 25, 2018 - 8:30am

UBC IT will be performing core router firmware upgrades on Thursday, January 25th, 2018 between 18:00 and 21:00 PT. Redundant systems are available, so no service disruptions are anticipated.

UBC IT DNS server maintenance January 24, 2018 18:00 – 20:00 PT

January 24, 2018 - 10:30pm

UBC IT will be conducting maintenance on its DNS servers on Wednesday, January 24, 2018 between 6:00 PM and 8:00 PM. Secondary systems will be available to provide continuous DNS/DHCP service, so no service interruptions are expected during this maintenance window.

UBC Vancouver Voice Service Maintenance January 24, 2018 20:00 – 23:59 PT

January 24, 2018 - 10:15pm

The UBC Vancouver Voice Service will be undergoing maintenance on January 24, 2018 from 20:00 to 23:59 PT. There will be no impact to the phone service as a result of this change.

FASmail Email Service Maintenance January 24, 2018 21:00 – 22:00 PT

January 24, 2018 - 10:00pm

On January 24, 2018 21:00 – 22:00 PT, UBC IT will perform system maintenance on the UBCO FASmail Email Service.   No user impact is expected.

Peter A. Allard Hall Law Building Network Upgrade January 24, 2018 21:30 – January 25, 01:30 PT

January 24, 2018 - 9:45pm

Network maintenance is being performed on the Peter A. Allard Hall Law building network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on Wednesday, January 24, 2018 21:30 – January 25, 01:30 PT, all wired and wireless network services will be sporadic, as the network services are migrated, and the connectivity is verified.

Resolved – UBC Boathouse network connectivity issues – 8:15 PT January 23nd, 2018

January 23, 2018 - 9:25am

The connectivity issue at the UBC Boathouse have been resolved.

Voice Services Web Proxy Server maintenance – Jan 23, 2018 08:00-09:00 PT

January 22, 2018 - 9:28pm

The website https://services.myphones.ubc.ca will be undergoing maintenance and not be accessible to browsers on January 23, 2018 between 08:00 to 09:00 PT.

Peter A. Allard Hall Law Building Network Upgrade January 22, 2018 21:30 – January 23, 01:30 PT

January 22, 2018 - 4:50pm

Network maintenance is being performed on the Peter A. Allard Hall Law building network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on Monday, January 22, 2018 21:30 – January 23, 01:30 PT, all wired and wireless network services will be sporadic, as the network services are migrated, and the connectivity is verified.